Effective Date: 27-06-2025

At BANEVI Apparel and Trading LLC-FZ, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help. Please read our refund policy carefully.

1. Eligibility for Refund

You may request a refund for products that meet the following conditions:

• The return request is made within 7 days of the delivery date.
• The item is unused, unworn, unwashed, and in its original condition.
• All original tags, labels, and packaging must be intact.
• The product is not part of any non-refundable or final sale category.

2. Non-Refundable Items

• Final sale or clearance items
• Undergarments and innerwear (due to hygiene reasons)
• Gift cards or store credits
• Customized or altered products

3. Refund Process

Once we receive your return and verify the item’s condition, the refund will be processed as follows:

• Refunds are issued to the original payment method used during checkout.
• The refund process may take 7–10 business days from the date of approval.
• You will receive a confirmation email once your refund is processed.

4. Return Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item was defective, damaged, or incorrect upon delivery.
• We recommend using a trackable shipping method for your return.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Notify us within 48 hours of receiving the order.
• Provide your order number and images of the issue.
• We will arrange a replacement, exchange, or full refund at no additional cost.

6. How to Request a Refund

To initiate a refund, please contact us at: 

Email: support@banevi.co
Include the following in your request:

• Order number
• Reason for the refund
• Supporting images (if applicable)

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

1. Check your bank or payment account again.
2. Contact your bank or credit card provider—it may take some time before your refund is officially posted.
3. If you’ve done all of the above and still have not received your refund, please contact us at support@banevi.co.

We appreciate your trust in BANEVI. Our team is committed to making your shopping experience enjoyable and worry-free.